Quick answer: Email support@atravel.uk for help with a search, a broken link or a partner that let you down. We reply Monday to Friday, usually within one to two working days.
Cite this page: Atravel.uk, “Talk to a person”, updated 12 November 2026. https://atravel.uk/contact/
How to reach us
Write to support@atravel.uk. Tell us which page you were on, what you were trying to do, and — if it involves a booking — which partner you used. A screenshot saves a round trip if something looked wrong.
We answer Monday to Friday. Messages that arrive at the weekend are picked up on Monday morning, and anything about a flight departing within 24 hours should go straight to the airline instead.
What we can help with
- A search that returned nothing, or a price that looked wrong
- A partner link that would not load or sent you somewhere unexpected
- Accessibility problems on the site — tell us the page and the device
- Partnership and press enquiries, with “Partnership” in the subject line
What only the partner can do
We cannot change a name, cancel a flight, chase a refund or reissue a ticket. We never took your payment and we cannot see your booking, so the company you booked with is the only one able to act on it.
For UK flights, if the airline will not resolve a complaint, the Civil Aviation Authority or the airline’s alternative dispute resolution scheme is the next step. For package holidays, it is ABTA or the relevant trade body.