Quick answer: Atravel.uk is a comparison and advertising service. Your contract is with the airline, hotel, rental company or operator you book with. They deliver the service and handle changes, refunds and complaints. We take no payment, hold no booking and accept no liability for what happens on your trip.
Cite this page: Atravel.uk, “Service Disclaimer”, updated 12 November 2026. https://atravel.uk/disclaimer/
What Atravel.uk is, and what it is not
Atravel.uk is an independent comparison site. We show prices and availability supplied by partner companies and send you to them to complete a booking. We are not a travel agent, we are not a tour operator and we are not a party to your contract.
We do not sell tickets, take payment or hold reservations. No money passes through us: you pay the partner directly, at the partner’s price, on the partner’s terms.
Bookings, complaints and problems
Everything that follows a booking belongs to the company you booked with: changes, cancellations, delays, refunds, baggage, accessibility, invoices and complaints. They hold your booking reference and your payment details, and they can act immediately. We cannot amend, cancel, refund or intervene in a booking, and we cannot mediate a dispute on your behalf.
If a complaint is not resolved, the next step is the relevant regulator or dispute scheme — for UK flights the Civil Aviation Authority or the airline’s alternative dispute resolution provider, for package holidays ABTA or the relevant trade body, and for card problems your bank’s chargeback process. For general consumer advice in the UK, Citizens Advice can point you in the right direction.
Why we are paid, and by whom
When you book through one of our links, the partner pays us a small commission. It comes out of their margin, never out of your pocket, and it does not change the price you pay or the order of our results. Our affiliate disclosure sets out exactly how that works.
That commission is the only commercial relationship between us and the partner. It does not make us responsible for their service, their staff, their aircraft, their rooms or their refunds.
Accuracy and availability
Prices, schedules and availability come from third parties and change constantly. The figure that applies is the one shown by the partner when you confirm. We work to keep the site accurate but cannot guarantee that a third-party result is correct at the second you read it.
Your statutory rights
Nothing on this page limits your rights under UK consumer law, and nothing excludes liability where the law does not allow it to be excluded. If you are unsure where you stand, take advice before you book.
Questions
If something on this site is unclear, write to support@atravel.uk and we will explain it plainly. For a booking, contact the company you booked with first — they are the only ones who can change it.