We are a comparison site, not a travel agent
We do not sell tickets, take payment or hold reservations. When you book, your contract is with the airline, hotel, rental company or tour operator, and they hold your booking reference and payment details.
That means changes, refunds, cancellations and invoices are handled by them. We can help you find the right contact and explain how the comparison works, but we cannot alter a booking on your behalf.
Common questions
If a price changed between our site and the partner, the partner’s price at the moment of booking is the one that applies — fares update continuously. If a partner page did not load, try again in a private window with extensions disabled.
For flight delay compensation, the claim sits with the airline or the compensation service handling it, not with us. For eSIM problems, contact the eSIM provider; they can reissue a QR code or check coverage.
Getting in touch
Email support@atravel.uk with the page you were on, the partner you booked with and your booking reference if you have one. We reply within one to two working days, Monday to Friday.
We do not provide telephone support for bookings, because we cannot access partner systems. If your question is about a flight departing in the next 24 hours, contact the airline directly — they can act immediately.
Keep planning
Frequently asked questions
How quickly do you reply?
Within one to two working days, Monday to Friday.
Can you cancel my booking?
No. Cancellations are handled by the partner you booked with.
Where do I find my booking reference?
In the confirmation email from the airline, hotel or rental company.